With the exception of hand held items, all deliveries must be made through the loading dock located in the alley adjacent to Ninth Street. We do not allow deliveries through the main lobby to prevent damage to the lobby floor and doors, and to avoid inconvenience to other Clients in the building.

The dock will accommodate small to mid-size delivery trucks, but not 18-wheelers. We ask all Clients to cooperate with the policies and procedures below, so that you may receive supplies and services promptly.

• Routine deliveries may occur between 6:00 AM and 6:00 PM on weekdays. A routine delivery is one made by a clearly marked delivery truck, which consumes 15 - 30 minutes of time on the dock. Routine deliveries are handled on a first-come first-served basis. Examples of routine deliveries include: delivery of office supplies, bottled water, or kitchen supplies.
  • Your vendor will be checked in and asked to leave picture identification. Your vendor will receive a Contractor's pass to enter the building.

• A scheduled delivery is one that consumes more than 30 minutes, but less than two hours. Scheduled deliveries should be cleared by calling or emailing the on-site Management Office 24 hours in advance.

• Moves or lengthy deliveries (requiring more than two hours) need to be scheduled after 6:00 PM on weekdays, or on Saturday or Sunday. Please call the Management Office at least forty eight hours in advance to coordinate your after-hours delivery. Your mover or delivery company will be required to produce a Certificate of Insurance naming 975 Carroll Square, LLC and The John Akridge Management Company (JAMCo) as additional insured.

Please remind your movers that they must provide masonite protection for floors and carpets. We may require that a building engineer be in attendance for large moves, at Client expense.

Moving of safes, loaded files or other heavy objects must be coordinated with the Management Office in advance, to coordinate elevator usage, as well as the loading dock.